The involvement of healthcare providers in the design process is crucial for ensuring that healthcare technology meets their needs and addresses the challenges they face. By engaging clinicians in designing the next generation of products, we can mitigate burnout instead of causing it.
Clinician burnout is now considered a public health crisis, affecting not only clinicians and their families but also patients, organizations, and entire communities. Burnout leads to more experienced clinicians leaving the field sooner than they might otherwise do and discourages the next generation from rising (or remaining) in the field to fill that void. It is vital to address this issue and find ways to improve clinician well-being.
To mitigate burnout and promote well-being, we need to create a connected healing ecosystem of people, processes, and technologies. This requires new standards for human-centered innovation and implementation practices, including the evaluation of the impact of new technology on clinicians’ lives and ability to provide compassionate, high-quality care.
Technology can serve a higher purpose in healthcare by enabling clinicians to communicate and share information without having to divert their attention from patient care. The right technology can foster human connections at every point of care, and if co-designed with patients and clinicians, it will not be an obstacle.
By elevating the voices of clinicians and engaging them and their patients in co-designing the next generation of healthcare technologies, we can ensure that these technologies truly meet the needs of healthcare providers and improve the lives of patients, families, and care teams. Healthcare technology companies are recognizing the value of involving clinicians and patients in the design process, and we must continue to promote this approach to innovation.
Designing healthcare technology with a human-centered approach presents several challenges and opportunities. One challenge is ensuring that technology meets the needs of diverse groups of healthcare providers and patients. Another challenge is ensuring that technology is usable and effective in real-world healthcare settings. However, human-centered design also presents opportunities to improve clinician well-being, promote patient-centered care, and foster collaboration and communication among care teams.
Clinician burnout is a pressing issue that must be addressed through human-centered healthcare technology design. By involving healthcare providers and patients in the design process and creating a connected healing ecosystem of people, processes, and technologies, we can mitigate burnout, promote well-being, and improve the quality of care for patients. Let us work together to design a better future for healthcare.
Q: Why is clinician burnout considered a public health crisis?
A: Clinician burnout has the potential to negatively impact the future of healthcare by causing experienced clinicians to leave the field prematurely and discouraging the next generation from entering it. Burnout affects not only clinicians and their families but also patients, organizations, and entire communities.
Q: How can healthcare technology be designed to mitigate burnout?
A: Healthcare technology must be designed with the needs of healthcare providers in mind. Clinicians must be involved in the design process to ensure that new technology addresses the challenges they face and promotes their well-being. Co-designing technology with patients and clinicians can also help foster human connections at every point of care.
Q: What are some examples of administrative burdens created by electronic health records (EHRs)?
A: EHRs have created administrative burdens for clinicians, turning them into data entry clerks and creating a barrier between clinicians and their patients. They can also cause fatigue, take clinicians’ focus away from patients at critical moments, and create additional tasks and demands that can ultimately contribute to burnout.
Q: How can we prevent clinician burnout?
A: We must focus on eliminating preventable trauma caused by complex and fatiguing systems. Elevating the voices of clinicians and engaging them and their patients in co-designing the next generation of healthcare technologies will be critical to achieving this goal. By creating a connected healing ecosystem of people, processes, and technologies, we can mitigate burnout and promote well-being in healthcare.
Q: How can technology be used to enable human connections in healthcare?
A: Technology can serve a higher purpose in healthcare by enabling clinicians to communicate and share information without having to divert their attention from patient care. Voice-controlled platforms, for example, can simplify clinical workflows and remove potential hassles for clinicians. If co-designed with patients and clinicians, technology can foster human connections at every point of care.